Privacy policy
Privacy Policy
Effective Date: August 20, 2024
At Soft Spot, your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
What Information We Collect
- Personal Information: This includes your name, email address, phone number, and address when you create an account or make a purchase.
- Usage Data: We collect information like your IP address, browser type, and the pages you visit on our site.
How We Use Your Information
We use your information to:
- Provide and improve our services.
- Process your orders and manage your account.
- Communicate with you about updates, offers, or customer service.
Cookies
We use cookies to enhance your experience on our website. Cookies help us remember your preferences and understand how you use our site.
Sharing Your Information
We may share your information with:
- Service Providers: Companies that help us operate our website and services.
- Business Partners: Companies we collaborate with for promotions or products.
- Legal Requirements: If required by law or to protect our rights.
Your Rights
You can manage your cookie preferences, request access to your personal data, or ask us to delete your information by contacting us.
Keeping Your Data Secure
We take steps to protect your information, but please note that no online data transmission is completely secure.
Contact Us
If you have any questions about this policy, please contact.
Design & Production Process
At Soft Spot, every personalised order is handled with care to ensure exceptional quality and accuracy. Once an order is placed, the requested design details are submitted to our professional designer, who creates a custom layout based on the client's specifications.
After the initial design is completed, it is sent to the client for review and approval. Clients are required to carefully check all elements of the design, including colours, layout and especially the spelling of names or personalised details.
Please Note:
By approving the design, the client confirms that all information is correct. Once approval has been received, the design is forwarded to our printing team and production begins immediately.
Client Responsibility:
Soft Spot cannot be held liable for any errors that were present in the design at the time of approval. Should any mistakes be identified after approval such as incorrect spelling, colours or layout. The CLIENT will be responsible for all additional costs associated with reprinting or remaking the product.
Following the printing stage, all items are professionally stitched, assembled and finished by our production team. The completed order is then carefully packaged and prepared for delivery.