Terms of service

Terms & Conditions 

  • A 70% deposit is payable to confirm your order. The outstanding balance is payable on completion before shipment.
  • The estimated completion date is 25-30 working days from the date payment is received and depends on current workload, loadshedding, etc.  
  • Please note that our orders are handmade products - colour /design variations may occur and similar products will not be identical.
  • Minor adjustments can be made to orders if it falls within a reasonable measurement, otherwise an extra fee wil be charged Please double check your quotation and let us know if anything is not correct.
  • Design for your order will be sent to you for approval before we print.
  • Order Cancellation: A 50% deposit is non-refundable if the fabric has already been ordered.
  • “Get 10% off our main collection items, including Carry Cots, Neutral, Boys & Girls Nursery Linen, Toddler Sleep Collection, Doughnuts, Woven Baskets, Canopy Nets, Playtime, Loungers & Beanbags, Laundry Baskets, Nests, All Nursery Sets, Newborn Nests, and Doll Carry Cots. Excludes specials, discounted items, burp cloths, hooded towels, and extra add-ons. Standard delivery fees apply.” Discount Code needs to be applied at checkout to receive a 10% discount on your order. (Only valid until the 4th of April 2026). 
  • Get Free Delivery when you spend R1499 or more. Note this specials starts from the 5th of April 2026 and does NOT apply with other specials or otherwise!

  • We print on a premium polyester fabric that is:
    Super soft and baby-friendly
    Hypoallergenic – perfect for sensitive skin
    Durable and easy to wash
    Keeps its colour beautifully over time

    Prefer cotton fabric instead?
    We offer cotton printing on request only. This must be arranged before placing your order and may carry an additional charge. Please contact us directly to discuss cotton options before checking out.

    No Refunds on Custom Orders
    As each order is made-to-measure and designed specifically for you, we unfortunately cannot accept:

    Cancellations after production has started
    Refunds or exchanges once your order is completed

    We recommend contacting us first if you're unsure about:
    Fabric type
    Colour shades
    Theme or layout

    We’re always happy to help!

Design & Production Process


At Soft Spot, every personalised order is handled with care to ensure exceptional quality and accuracy. Once an order is placed, the requested design details are submitted to our professional designer, who creates a custom layout based on the client's specifications.
After the initial design is completed, it is sent to the client for review and approval. Clients are required to carefully check all elements of the design, including colours, layout and especially the spelling of names or personalised details.

Please Note:
By approving the design, the client confirms that all information is correct. Once approval has been received, the design is forwarded to our printing team and production begins immediately.

Client Responsibility:
Soft Spot cannot be held liable for any errors that were present in the design at the time of approval. Should any mistakes be identified after approval such as incorrect spelling, colours or layout. The CLIENT will be responsible for all additional costs associated with reprinting or remaking the product.

Following the printing stage, all items are professionally stitched, assembled and finished by our production team. The completed order is then carefully packaged and prepared for delivery.

Terms of Service

Overview

This website is operated by Soft Spot. Throughout the site, the terms “we,” “us,” and “our” refer to Soft Spot. Soft Spot offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Section 5 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

Section 8 - Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

Section 9 - User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless Soft Spot and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Section 17 - Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

Section 19 - Contact Information

Questions about the Terms of Service should be sent to us via phone at 076 331 9556.