Shipping policy
Soft Spot Shipping Rates
We offer flexible delivery options through Pudo locker-to-locker services and direct delivery to your door. Shipping costs are determined by your location in South Africa as well as the size and weight of the box.
Delivery Rates:
🎉 Get FREE Delivery When You Spend R1499 or More!
| Shipping Method | Weight Range | Price |
|---|---|---|
| Courier Size #1 | 9kg and up | R 420.00 |
| Courier Size #12 | 8kg – 8.99kg | R 350.00 |
| Courier Size #9 | 7kg – 7.99kg | R 300.00 |
| Courier Size #6 | 6kg – 6.99kg | R 280.00 |
| Courier Size #4 | 4kg – 4.99kg | R 250.00 |
| Courier Size #4 (Small/Klein) | 3kg – 3.99kg | R 150.00 |
| Flyer | 1kg – 1.5kg | R 100.00 |
| Pick Up / Collection (Success) | N/A | Free |
| Pudo Small (Locker to Locker) | 1kg – 1.5kg | R 89.00 |
| Pudo Medium (Locker to Locker) | 5kg – 6kg | R 109.00 |
| Pudo Large (Locker to Locker) | 6.001kg – 6.99kg | R 139.00 |
| Pudo XL (Locker to Locker) | 7kg – 12kg | R 169.00 |
Please note that these rates are not fixed and may vary depending on specific conditions.
Delivery
Delivery based on payment option below:
Design & Production Process
At Soft Spot, every personalised order is handled with care to ensure exceptional quality and accuracy. Once an order is placed, the requested design details are submitted to our professional designer, who creates a custom layout based on the client's specifications.
After the initial design is completed, it is sent to the client for review and approval. Clients are required to carefully check all elements of the design, including colours, layout and especially the spelling of names or personalised details.
Please Note:
By approving the design, the client confirms that all information is correct. Once approval has been received, the design is forwarded to our printing team and production begins immediately.
Client Responsibility:
Soft Spot cannot be held liable for any errors that were present in the design at the time of approval. Should any mistakes be identified after approval such as incorrect spelling, colours or layout. The CLIENT will be responsible for all additional costs associated with reprinting or remaking the product.
Following the printing stage, all items are professionally stitched, assembled and finished by our production team. The completed order is then carefully packaged and prepared for delivery.